Return And Refund Policy

 

 

 

Last updated February 13, 2021 

Thank you for your purchase. We hope you are happy with your purchase.

 

Cancellation Policy

The terms hereof shall constitute R.P.Enterpeise’s (“Company”) cancellation and refund policy in relation to the Solutions rendered on the Website (“Cancellation and Refund Policy”). Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms of Use. 

Cancellation and Refunds by the Company

 

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount. Some situations that may result in your order being canceled include but are not limited to inaccuracies or errors in Solutions or pricing information, technical or technological problems or problems identified in relation to credit / debit fraud. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled by the Company after your credit / debit card has been charged, the said amount will be refunded to that credit / debit card account. 

Cancellation by you

You can cancel order before the order status changed to shipped. 

For cancellation you can write us on support@rukth.com or call us on +91 84010 78584.

A cancellation fee may be levied on a customer on account of cancellation of orders by customer on the Platform . Such Cancellation Fee shall be charged based on the time during which the customer opts to cancel the order upon placing/confirming the said order on the Platform. It is clarified that there will be free cancellation of orders only for the initial few hours of placing an order, as specifically provided on the product page. After such time frame, Cancellation Fee will be levied on applicable product.

If you cancel order after shipped you should refuse the delivery if attempted.in such case we will refund your amount after product reach back to us and shipping and handling fees will be applied.

Refund Policy

1. received item(s) in poor, damaged or mutilated condition or;

2.received an item(s) that is different from the item(s) that you have ordered with us;

3.Made to Order, DIY and personalised items ,sale, clearance and promotional items are final sale and cannot be returned.

4.We do not accept return for change of mind.

 

  •  In order to get full refund, please return the item(s) to us in their original packing in unopened and undamaged condition, with all original tags/labels attached along with proof of purchase within Seven (7) days from date of receipt of items(s) at your end.

  • All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care by you.

  • Original shipping cost will deducted from the refund amount.

  • If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our sales/support team and inform them at the earliest possible.

  • In case you have cancelled an order, which has already been handed over to the courier company from our end, they will still attempt delivery. Kindly do not accept the delivery of the order.

  • Once we receive the product(s) back and verify its packaging/condition, we will initiate refund procedure for your money within 3-4 working days.

  • The refund will be processed to the same account/method from which the payment was made. It may take 2-3 additional business days for the amount to reflect in your account.

important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person. In case the box looks damaged or tempered with, please do not take the delivery of the product. Call or email our sales support immediately.

 

Return Process.

  • you may return a product to us for following reasons.

 

1.If product has some manufacturing defects.

2.If product got damaged in transport. (in that case we will process a  replacement as soon as the courier has completed their investigation into the

claim)

To return an item, please email customer service at support@rukth.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, 

place the item securely in its original packaging and the return form provided, and mail your return to the following address: 

R.P.Enterprice 

Attn: Returns 

RMA# 

Chandresh Nagar Main Road, 

Mayani Chowk Near,Backbon Shopping Center 

Rajkot, Gujarat 360004 India 

Whatsapp: 84010 78584

Return shipping charges will be paid or reimbursed by us.